Winding Policy

  • At no cost to you, we will wind 2 skeins of yarn purchased at the Yarn Cloud while you wait, if staffing is available.  If you have purchased more than 2 skeins we will ask you to leave the yarn with us for winding and will call you as soon as it is ready (Usually within 24 hours)​
  • Yarn not purchased at the Yarn Cloud will be wound at a cost of $2.00 per skein to cover staff time and equipment maintenance.  

Return Policies

  • We offer a full refund within 90 days on yarn and notions in original condition or packaging except if discontinued by the manufacturer

  • Needles are can be exchanged within 10 days of the original purchase, 30 days if you experience a manufacturer's defect

  • We cannot accept returns on yarn that has been wound by either the shop or by the customer

  • Yarn smelling of smoke or containing pet hair or other debris will be refused

  • We cannot accept returns on manufacturer or shop discontinued yarns

  • We cannot accept returns on books, booklets, patterns, or magazines​

Silver Linings Reward Program

All clouds have a silver lining.  Everyone will be enrolled in the new rewards program when they make a purchase

 

Only active duty military and guild members will receive the 10% discount every time they make a purchase (does not apply to classes)
 

What are the benefits of the rewards program?

  • Reward earnings are shown on the bottom of your receipt along with progress towards the next reward

  • When purchases equal $250.00 or more you will receive a 10% discount coupon 

  • The coupon becomes active 3 days after it is earned can be used up to 1 year from the date it is earned

What are the restrictions of the rewards program?

  • Only one coupon can be used for each purchase

  • Coupons do not apply during our Christmas, Easter and Christmas in July sales

  • The coupon can not be used for classes

Gift Certificate Policies

  • Gift Certificates must be used within 6 months of being issued
  • Remaining balances will remain on the gift certificate until used or expired.  Gift certificates are not refundable in cash


Class Policies

  • Classes must be paid for at the time of registration
  • Supply lists will be provided at the time of registration
  • Cancellations must be received at least 2 days prior to class for a full refund.  This allows us to contact folks on the waiting list
  • A 10% discount on supplies purchased for class is available (if not already on sale).  Must be purchased prior to or on the day of class
  • Make up classes and out of class assistance must be coordinated with the instructor and may involve additional costs.
  • Yarn must be purchased from the Yarn Cloud for use in class unless otherwise noted or approved by the instructor.  The materials for each class have been specifically selected to ensure students will have a successful experience and projects have the same texture, ease, fit and results as the instructor's samples ​